Online Shopping in Canada: Why Payments Security Is a Top Consumer Concern

Online shopping in Canada is expanding rapidly, but concerns about security are also increasing. According to a recent study, nearly half of Canadians have been targeted by online fraud, making security one of the biggest factors in consumer payment decisions.

For businesses, this means trust is essential when offering payment options. In this blog, we’ll explore what shoppers expect from online payments and how businesses can build confidence at checkout.

Why Security Matters More Than Ever

With more transactions taking place online, fraud attempts are rising. Consumers are now seeking payment methods that minimise risk—and many are turning away from credit cards because:

• They require entering sensitive card details.
• They have a history of fraud vulnerabilities.
• Some consumers experience chargeback disputes.

What Consumers Want in a Secure Payment Experience

When it comes to online transactions, Canadian shoppers prioritise:

• No need to enter sensitive information – Consumers prefer payment options where they don’t have to manually input their account or card details.
• Brand recognition matters – Payment providers that consumers already trust (such as Interac e-Transfer) are favoured over lesser-known alternatives.
• Clear instructions during checkout – Shoppers feel more confident when the payment process is simple, transparent, and intuitive.

How Businesses Can Improve Payment Security

To reduce friction and increase consumer trust, online merchants should:

• Offer pay-by-bank solutions like Interac e-Transfer – Payments go directly from the consumer’s bank account without requiring card details.
• Ensure a seamless checkout experience – A clean, intuitive interface with minimal clicks builds consumer confidence.
• Eliminate surprise transaction fees – Transparent pricing and no hidden charges create a more positive shopping experience.

Security is one of the biggest considerations for Canadians shopping online. By offering secure, trusted payment solutions like pay by bank, businesses can build trust and encourage more purchases.

Learn how to integrate pay by bank at checkout with Clik2pay—visit clik2pay.com today.