Business FAQs

Is Clik2pay right for my business?

Clik2pay is an excellent option for medium to large businesses, and enterprises aiming to expand their reach beyond cards and reduce payment expenses.

Coming soon: eCommerce plugins, so businesses big or small can use Clik2pay.

How does Clik2pay help me save on payment fees?

Clik2pay offers a cost-effective alternative to cards. We have a simple pay-as-you-go standard plan and custom pricing for businesses with large volumes. See our pricing for more details.

How are fees deducted?

The fee is automatically deducted from the payment amount when deposited into your account. If your business has unique settlement requirements, please contact your sales representative.

Is hardware or a card reader necessary for using Clik2pay?

No, Clik2pay enables you to accept bank payments without requiring a card reader, terminal, or additional hardware. You can accept Clik2pay by integrating our robust API or using our no-code portal.

How does Interac e-Transfer work for businesses?

9 in 10 Canadians have used Interac e‑Transfer, a fast and familiar way to send money. Clik2pay streamlines secure payment collection with Interac e‑Transfer Request Money.

Your customers will receive a unique link or QR code by email or text, or choose to pay with Interac directly on your website.

The familiar Interac e‑Transfer experience is streamlined to reduce clicks and eliminate manual data entry.

Which financial institutions support Interac e-Transfer Request Money?

Almost all Canadian banks and credit unions support Interac e‑Transfer Request Money. For a list of participating financial institutions, click here.

How do I get started with Clik2pay?

Contact us to get started. Our team of payment specialists can help determine how Clik2pay can support your business.

What steps does a customer take to pay with Clik2pay?
  1. The customer clicks a link, scans a QR code, or selects Interac® at checkout.
  2. They choose their bank from a list and log into their online banking.
  3. After reviewing the details, they select their bank account and accept the payment request.
When will the money my customer paid be deposited into my account?

For transactions completed Monday to Friday, the money will be deposited into your account the next business day.

For transactions completed on Saturday and Sunday, the money will be deposited into your account on Tuesday.

What is the maximum amount requested from each customer?

The maximum amount you can request is between $3,000 and $10,000 per day.

How does Clik2pay handle chargebacks?

Customers accept Clik2pay payment requests through their bank’s online or mobile banking, so chargebacks are extremely rare. In the unlikely event of a customer purchase dispute, it is the responsibility of the merchant to resolve it.

Can I issue a refund using Clik2pay?

Yes, you can issue a refund using Clik2pay’s no-code portal or using our robust API. Refunds are issued with Interac e‑Transfer Send Money.

Do payment requests expire?

Payment request links do not expire. However, once your customer has accepted your request or you have canceled the request, the customer will not be able to pay you again with that same link.

How do I know the status of payment requests I sent my customers?

You can view the status of a payment request using Clik2pay’s no-code portal or through our robust API. For a complete list of statuses, click here.

Does the no-code portal offer role hierarchy?

Yes. The portal offers tiered access across admin, team lead, and user roles. Ask your sales representative for more details.