Helping Customers Pay: Why Flexibility is Key for Collections in 2025

Across Canada, delinquencies are on the rise. According to Equifax Canada’s 2025 Q1 Consumer Credit Trends Report, 1 in 22 Canadians missed a credit payment this year.

At the same time, the way people manage their payments is shifting. More Canadians are looking for:

• Mobile-first payment experiences

• Pay by bank options such as Interac e-Transfer®

• Ways to pay without relying on credit cards

• Instant, digital payments can be completed in a few clicks
  

For agencies and billing teams, offering more flexibility can be a simple way to support customers in making their payments.

The value of flexible payment options

Right now, Canadian households hold $2.55 trillion in consumer debt. Non-mortgage delinquencies are up 8.9% year-over-year, and Ontario has seen the fastest growth, up 24%.

In this environment, flexibility is key. Help customers handle their payments on their terms, whether in full or in part, quickly and easily.

How Clik2pay helps

Clik2pay is a secure payment platform that lets customers pay directly from their Canadian bank account using Interac e-Transfer®. There’s no sign-up and no manual data entry — just a straightforward and hassle-free way to pay.

Here’s how it works:

• Send payment requests by text, email, or QR code

• Customers complete payment in a few clicks from their banking app, choosing full or partial amounts

• Works for one-on-one interactions or bulk campaigns

• Real-time payment confirmations

• Lower costs, no chargebacks, automated reconciliation

Who benefits from flexibility?

Clik2pay is used by:

• Accounts receivable teams

• Service providers

• Billing departments

• Collections teams

• Financing companies

• Banks, utilities, telecoms

While all these teams see faster payments and smoother operations, customers benefit the most — they get a simple, secure, and flexible way to pay on their terms.

Acting quickly helps everyone

In payments, time matters. The sooner customers have an easy way to pay, the sooner balances can be cleared. Flexible options like Clik2pay create a smoother path for customers to take action.

Try Clik2pay FREE and see how flexibility can help: Click here