Kingston Data & Credit Case Study: Improving Collections with Digital Payment Solutions

The Kingston Data & Credit case study is a great example of how modern collections technology can transform agency workflows and business AR teams. Their experience offers valuable lessons in improving customer engagement, reducing manual work, and increasing payment completion rates.

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Challenges Faced and Solutions Deployed

Like many agencies, Kingston Data & Credit wanted to improve their outreach methods, payment processes, and manual operations that slowed its collections. By integrating Clik2pay’s digital payment links into their SMS and email campaigns, they automated customer outreach, eased payment friction, and drastically cut down manual tasks.

Impressive Impact and Results

• Over 400,000 personalized payment links sent within just two months
• Less than 0.1% rejection rate, showing high customer trust and ease of use
• 20–40 payments processed automatically every day without human intervention
• 80% of payments are made via SMS, highlighting the power of mobile-first engagement
• Significant increases in liquidation rates, including for previously dormant accounts

Through this modernization, Kingston Data & Credit reduced operational costs, enhanced customer experience, and empowered staff to focus on strategic, high-value activities.

Key Takeaways for Agencies and Businesses

• Mobile-first outreach drives higher engagement: SMS with embedded payment links outperforms traditional emails
• Automation cuts manual workload: Integrations with APIs and webhooks save valuable time and reduce errors
• Frictionless payments boost completions: Simple, one-click bank payment links make it easy for customers to pay
• Data-driven insights enable growth: Real-time tracking helps optimize outreach timing and forecast revenue

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The full Kingston Data & Credit case study offers detailed metrics, optimized workflows, and strategic insights for agencies and businesses eager to replicate these outcomes.

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