Modernizing Collections for Agencies: How Clik2pay is Supporting Better Results

For collection agencies, the pressure is on to recover debts faster, but old-school methods, endless phone calls, repetitive emails, and voicemails rarely deliver results. These methods are draining resources, and customers who might already be upset become harder to reach and less willing to engage.

But what if the whole process could be modernized with payments that simplify the collection process? That’s where Clik2pay steps into the story. Agencies looking to stay competitive are discovering that it’s not just about collecting funds, it’s about making the entire experience smoother for everyone involved.

The Key Challenges Facing Collection Agencies

1. Outdated Communication Tactics: Cold calls and voicemails often fail to reach customers or motivate payments. High volumes of manual outreach also increase operational costs and employee burnout.
2. High-Friction Payment Processes: Traditional credit card payments require multiple steps, creating barriers for customers. The more steps required, the lower the likelihood of completing the payment.
3. Manual Operations and Siloed Tools: Disconnected systems make it difficult to track account status, reconcile payments, and measure performance. Manual processes slow down collections and limit scalability.

How Agencies Can Modernize Collections

Agencies that modernize collections experience measurable benefits:

• Faster Payments: Embedded, mobile-friendly payment links speed up completion rates.
• Automated Outreach: SMS, email, and voice bot campaigns reduce the need for repetitive manual calls.
• Operational Efficiency: Integrating with APIs and webhooks automates workflow, freeing staff for higher-value tasks.
• Customer-Friendly Experience: Simple, frictionless payments increase trust and satisfaction.

Clik2pay in Action for Agencies

https://youtu.be/V5oMf4ci7MU?si=lvUlFxy_j2q1Ykcs 

Clik2pay enables agencies to:

• Deliver personalized payment links via SMS, email, and voice bots
• Automate follow-up reminders with smart timing
• Track and reconcile payments in real-time
• Reduce operational costs and increase staff efficiency

Case Study: Kingston Data & Credit

Kingston Data & Credit partnered with Clik2pay to modernize their collections workflow and saw remarkable results. By embedding mobile-friendly payment links into SMS and email campaigns, they were able to reach customers more effectively and streamline operations.

The agency automated repetitive outreach, reducing manual effort while increasing customer engagement. Payments that previously required manual calls and effort are now processed automatically, with 20–40 daily payments completed without human intervention.

“Clik2pay helped us collect on a debt we’d had since 2019 — without a single phone call.”

Download for FREE

Meet the Clik2pay team at the Receivables Management Association Conference 2025. Check out our pay by bank solution and see how it modernizes collections. 

Talk to us: clik2pay.com