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For collection agencies, the pressure is on to recover debts faster, but old-school methods, endless phone calls, repetitive emails, and voicemails rarely deliver results. These methods are draining resources, and customers who might already be upset become harder to reach and less willing to engage. But what if the whole process could be modernized with […]

Canadian shoppers in 2025 continue to trust familiar and secure payment methods, according to the Payments Canada Canadian Payment Methods and Trends Report. Credit and debit cards remain the most popular options, representing 63% of all payment volume nationally. Credit card transactions saw strong growth, matched by widespread use of tap-to-pay and contactless technology for […]

The 2025 eTail Toronto event explored the Canadian retail scene with themes focused on conversations: from hyper-personalized AI experiences to omnichannel agility and the growing importance of loyalty in a complex economic climate. Here are the top three takeaways from this year’s eTail Toronto conference: 1. AI and Data-Driven Personalization at Scale A clear eTail […]

There is a great quote that goes like, “Change is the only constant.” This quote perfectly sums up Canada’s online retail space. One month, you’re rolling out a new social campaign, the next you’re rethinking your entire checkout experience because customer habits have changed. The retailers leading the pack in 2025 aren’t just reacting to […]

Ever binge-watched a series only to have your streaming app freeze right before the big reveal? In online retail, checkout is that “final episode” moment—the place where excitement peaks, but one wrong hiccup sends the audience scrolling elsewhere. Just like pop culture obsessions need a flawless finale, your payment options are what turn casual viewers […]